Online Survey

Thank you for choosing Legal Papers, Inc. as your Private Process Service Company. We appreciate your patronage and want to remain your primary service provider. To assure we are providing exceptional service, we’re asking you to take a few minutes to complete this survey. Your responses will be reviewed by the president of Legal Papers, Inc and used to help us improve the quality of our services. After completion of our survey, we will forward you a $15 coupon towards your next summons and subpoena service.

Rating Scale:

Outstanding (Truly superior service, error free)
Excellent (High quality service, rarely errors)
Satisfactory (Acceptable service, occasional errors)
Fair (Marginal service; moderate to high error rate)
Poor (Unsatisfactory service, high error rate)

Online Survey ( All fields Required)

	Is our staff courteous, friendly and helpful?
	1 2 3 4 5

	Are our customer service representatives professional and knowledgeable on the phone?
	1 2 3 4 5

	Are your inquiries handled in a prompt and responsive manner?
	1 2 3 4 5

	Are status updates provided within a reasonable time?
	1 2 3 4 5

	When special instructions were provided with your case(s), were these instructions followed through correctly?
	1 2 3 4 5

	Was our staff knowledgeable and able to provide alternative courses of action?
	1 2 3 4 5

	Are non-served cases, reports of Due Diligence and Affidavits of Evasion provided in a timely manner?
	1 2 3 4 5

	How would you rate the quality of affidavits and relate reports?
	1 2 3 4 5

	Are Status, Evasion and Bad Address memos received in sufficient time to consider alternative services and additional suggestions?
	1 2 3 4 5

	Are invoices easily read and understandable?
	1 2 3 4 5

	When information is obtained through motor vehicle searches and/or employment skip traces, were you informed of the results in a timely manner?
	1 2 3 4 5

	The more we listen to our clients, the better we can communicate to them and can enhance our services for the future. So please make reference to any additional comments in this section.

Thank you for completing the survey.

First Name: *

Last Name: *

Phone Number: *

Email: *

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Online Survey

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